All of our products at My Urban Child are shipped straight from the manufacturers to the customer. Therefore, our shipping terms and costs for special requests vary depending on the company that manufactured it. Please see our manufacturers policies listing below for specific terms. If you would like to request a shipping option not offered with a product, such as expedited service or international shipping, please contact us at customerservice@myurbanchild.com, and we will be happy to respond with the options available. Our standard shipping costs for most products is based on the order total and broken down as follows:

$0 - $25 - Shipping Cost is $3.95

$26 - $50 - Shipping Cost is $5.95

$51 - $90 - Shipping Cost is $8.95

Shipping is Free for orders $90 and over in the continental U.S.

The manufacturers of NurseryWorks and Netto Collection do not allow us to offer this promotion, therefore shipping would vary based on the product selected for these vendors.

Whether the item is sent to the continental U.S. through UPS, Fedex, USPS or freight, items generally arrive within a few days of being shipped from the manufacturer.

The general shipping terms and return policies offered by the manufacturers of our products are stated on the manufacturers policies listing below. These are subject to change and upon notification, our site is updated accordingly. We invite you to contact us at customerservice@myurbanchild.com or toll free at 888-309-5630 at anytime that you have a question or would like verification or clarification of these policies.

All return and exchange requests will be handled by My Urban Child and all requests are gladly honored if the requested option is available. For your convenience, we will make all shipping and logistic arrangements for returns and/or exchanges for our customers when damage or defect is concerned. We strive to offer the highest of customer service and we look forward to assisting you and making your return a hassle free, easy process.

Specific Manufacturers - Shipping & Return Policies

2 Jane (Duffy London, Mibo, Innermost, k Studio) - Shipping Method: We ship UPS Ground unless express service is requested. If expedited service is requested, the cost is passed along to you. Shipping Time: We generally ship within 72 hours if an item is in stock. However, DuffyLondon prints can take up to 2 weeks to ship, as they are custom-made at the time of order entry. We send notices when an item is discontinued or simply backordered. , Return Policy: All damage and defective claims require contacting customer service.

30 Below/Australian Aura - Shipping Method: Fedex/UPS Ground, Shipping Time: Processed 3-7 days / Shipping Transit 10-15 days. Return Policy: Returns only for exchanged of style, color or size. No cash refunds. All return shipping paid by customer.

A is for Art - Shipping Method: Fedex, UPS, or DHL Shipping Time: Varies, usually a couple of days Return & Cancellation Policy: The artwork depicted in sales materials via computer monitors may vary slightly in color from the actual works. Requests for credit and/or exchange due to these variations may be denied. Orders that are cancelled within 48 hours of shipment date are subject to a 15% restocking fee. Returns will not be accepted without prior notice. All returns must be submitted within 30 days of receipts. Damaged goods will be replaced free of charge. A is for Art will not replace merchandise damaged from shipping unless first reported for damage claim to carrier and the carrier claim is provided. If damaged merchandis is discovered after receipt, contact us immediately. Save all boxes and packaging if shipping damage is discovered. Photos of damaged goods may be required. On all damage claims, we must be notified within 5 business days of receipt of merchandise.

AFG Baby - Shipping Method: Carrier varies, Shipping Time: For Freight delivery, you will be contacted in 7 to 14 days to schedule a delivery appointment. Home Delivery includes transportation to your door and does not include unpacking, setup or removal. Return Policy: AFG Furniture's responsibility for lost or damaged merchandise during transit ceases upon delivery of said merchandise in its original condition to the transportation company. Customers must inspect the shipment upon receipt and in the event of damage, note it onthe bill of landing. DO NOT open the package if it is damaged. Customer must inspect each part of the merchandise prior to assembly to check for damage. Defective Merchandise Customer must inspect each part of the merchandise prior to assembly to check for damage. Once the customer has assembled the merchandise, we will not accept any claims. Claims for defective merchandise or missing parts must be made within 30 days from the date listed on the invoice. NOTE: DAMAGED CLAIMS should be made with the transportation company upon 7 days of reciving merchandis damage. AFG Furniture has no control over the conditions that the merchandise is subjected to once it leaves our facilities. We cannot give unequivocal guarantees for our product. However, we inspect every single one of our products thoroughly prior to shipping it out, so we guarantee optimal condition upon departure. Color Match There are several factors that may contribute to color variations. Depending on the country where the product was manufactured or even the availability of wood in certain countries, there may be a natural distinctive shade that varies from product to product. While distinction is often indistinguishable, once a while there may be obvious differences. With this in mind, AFG Furniture forbids any returns on the basis of color matching problems. Conditions of Sales Merchandise that is refused upon delivery will be returned to AFG Furniture and the total freight charges (to and from dealer) will be billed. Customer must provide pictures of the damaged parts in order to file a claim. Returns or exchanges will be subject to a 15% restocking fee, without fair reason, with the exception that the fee is waived by an authorized AFG Furniture representative. Additional Information If customers report damage and file a claim within 7 days, AFG Furniture will ship free parts. If damage is reported past 7 days but within 30 days, AFG Furniture will charge for freight but still ship free parts.

Anatex - Shipping Method: UPS Ground , Shipping Time: Varies, usually a couple of days (all orders ship within 3-4 days of order, Return Policy: All damage and defective claims require return authorization.

BabySpareWear - Shipping Method: USPS Priority Mail, Shipping Time: Varies, usually a couple of days (all orders ship within 72 business hours of receipt)

Baby Star Shipping Method: UPS Ground , Shipping Time: Varies, usually a couple of days (all orders ship within 48 business hours of receipt), Return Policy: All damage and defective claims require return authorization and subject to a 15% restocking fee.

Boon - Shipping Method: Ground, Shipping Time: Varies, usually a couple of days, Return Policy: If you are not satisfied with our product within the first 10 days of the delivery date, you may return the product for a full refund or exchange. An 8% restocking fee will be applied. We can only accept items for return or exchange that are in their original condition with all original packaging material and manuals. Our customer service department has the final approval for all refunds and exchanges. All requests for refunds and exchanges must be made via fax or email. We do not accept voice mail messages as formal requests for returns or exchanges. Please DO NOT return products before your return or exchange request has been approved by Boon. Customers are responsible for all shipping costs on return items, unless the product is deemed to be defective prior to original shipment, in which case Boon will reimburse the customer for the shipping costs.

Context Furniture - Shipping Method: Fully assembled items must ship blanket wrap. Flat-pak, ready to assemble items will be shipped via ground service. Shipping Time: Allow 14 to 21 days upon receipt of full payment. Return Policy: All sales are final. Context furniture is made to order, the factory begins production shortly after orders are placed. Therefore we are only able to change your order if manufacturing has not already started. Claims and adjustments: All shipments should be inspected immediately upon arrival. Please make note of any damage to boxes on bill of lading when signing for shipment. Report any losses or damages to us immediately. The consignee must file freight claims directly with the freight company within 5 days of receipt of goods. Save any damaged cartons until any claim is settled. Warranty: Context Furniture will repair or replace any piece of furniture that is defect in material or workmanship during normal use and regular maintenance for one year. Natural variations occurring in wood, especially the plywood edge grain shall not be considered defects, and Context does not guarantee the colorfastness or matching of the colors, grains, textures or surface hardness of such materials. You must be the original purchaser and be able to provide proof of purchase when making a claim. Contact us and we will provide you with a return authorization number. This number must be attached to each piece of furniture when returning to the factory.

Diaper Dude - Shipping Method: Ground, Shipping Time: Varies, usually a couple of days, Return Policy: All damage and defective claims require contacting My Urban Child customer service and obtaining a return authorization.

Dreamer Design - Shipping Method: Ground, Shipping Cost: Free Shipping on most items. Shipping Time: Varies, usually a couple of days Warranty & Warranty Return Policy: All Dreamer Design products have warranties ranging from 1 year to 20 years, depending on the model. Exclusions to this warranty include:Parts that require replacement under normal use or normal wear and tear. Damage or malfunction caused by negligence or abuse. Foam grips, inner tubes, tires and brake pads are specifically excluded. Dreamer Design has taken all precautions to prevent rust. However we cannot control environmental issues, therefore rust is specifically excluded under warranty. For detailed warranty information please refer to the specific owner’s manual for the stroller model in question, or visit manufacturers website at: www.dreamerdesign.net. All warranty related items must be handled directly by Dreamer Design. Please refer all warranty related customer calls to Dreamer Design at 18002789626. Dreamer Design will, as its option and after inspection of the item, repair or replace defective parts upon delivery to our service center accompanied by proof of date of first customer purchase. Dreamer Design does not accept returns or give direct refunds to retail customers on returned items. Any returns/refunds must be processed by MyUrbanChild.com. Manufacturer’s Defects: If a product appears to have a manufacturing defect, contact the customer service department at customerservice@dreamerdesign.net or call 18002789626 for instructions. Do not return products without first contacting customer service for returned product instructions. If an item is to be returned to us due to a manufacturing defect, you must first receive a Return Authorization Number. No packages will be accepted without a Return Authorization Number written clearly on the package. Refused Shipments/Restock Fee: If any order from you is refused for any reason, we will bill you for all the freight charges plus a restocking fee. Applicable restocking fee is 20%. Damaged Shipments: If any cartons are missing or damages, be sure to note this on the freight bill. Return Merchandise Policy: Permission for any return merchandise must be secured from our customer service department. You have 30 days from the invoice date to receive refunds. You must email the refund request to customerservice@myurbanchild.com (with “RETURN” in the subject line), at which time the Return Authorization Number (RA#) with return instructions will be provided for you. No packages will be accepted without a Return Authorization Number written clearly on the package. Products being returned must have a RA# issued before returned. A 20% restocking fee will apply to returns. If you receive a product different than initially purchased, the item must be returned with the following: All original contents (product, manuals, instructions, etc) The original carton, including all internal packing, and the original invoice or receipt. Upon receipt of a return authorization number by our customer service department, you should: 1. Return the item to the address given to you by our customer service department. 2. Write the Return Authorization Number clearly on the outside of the box or package, 3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our customer service department. We can refund shipping costs only if the return is a result of our error. You are responsible for all freight charges on shipments that are refused or returned with no fault on our part. We are not responsible for incidental or consequential damages or losses to defective product, errors in shipping your order, or other errors. The limit of our liability is the replacement cost of any item you purchase from us.

Ecotots/Inmodern - Shipping Method: Fedex Ground, Shipping Time: Varies, usually a couple of days, Return Policy: Returns are honored within 30 days of receipt for a full refund for any reason for the 48 contiguous states only. This does not apply to Hawaii/Alaska/Canada or International Shipments. Returns/Replacements: After 30 days of receipt of shipment are honored for manufacturer defects only and require approval. NOTE: any and all finish defects should be noted immediately, as we will not honor such defects beyond our 30-day return policy period. Restock Charge: We assess a 10% restocking fee for all returned product.

Emeco - Shipping Method: Ground, Shipping Time: Varies, depending on product ordered, Return Policy: All damage and defective claims require contacting customer service and obtaining a return authorization number. EMECO WARRANTY: ®, HUDSON, ICON, HERITAGE, KONG, 1951™ (ABS PLASTIC FOR INDOOR USE ONLY), 20-06™ CHAIRS AND STOOLS, AND EMECO STOOLS AND OCCASIONAL TABLES. Emeco chairs, stools and tables are built in accordance with the highest standards of design and manufacture. Emeco warrants, to the original purchaser, all chairs and stools to be free from defects in material and workmanship under normal use and conditions for life. Fabric that is not manufactured by Emeco is not covered by this warranty but governed solely by the guarantees or warranties, if any, of the upholstery manufacturer. This warranty also does not include factory upholstery, scratches and chips to a powder coated color finish, scratches and blemishes to a polished finish, scratches or discoloration and deterioration to ABS components (due to harsh cleaners) or floor glide wear. Emeco will replace or repair defective chairs, stools and occasional tables covered by this warranty. Customers must call 1 717 637 5951 to report a claim, and items must be shipped, prepaid to: 805 Elm Ave., Hanover PA USA 17331. In no event shall liability under this warranty exceed the original purchase price of defective furniture.This warranty does not apply to furniture damaged by accident, abuse, neglect, or misuse, nor does it apply if repairs are attempted by purchaser or by anyone other than an authorized Emeco agent or the Emeco factory. EMECO 7-YEAR WARRANTY: CHAIRS, 1951™ CHAIRS AND STOOLS (LAMINATE AND OUTDOOR USE), TABLES, CAFÉ TABLES AND WORK TABLE LEGS: Emeco chairs, stools and tables are built in accordance with the highest standards of design and manufacture. Emeco warrants, to the original purchaser, all chairs and tables to be free from defects in material and workmanship under normal use and conditions for 7 years from date of receipt. Fabric that is not manufactured by Emeco is not covered by this warranty but governed solely by the guarantees or warranties, if any, of the upholstery manufacturer. This warranty also does not include factory upholstery, scratches and chips to a powder coated color finish, scratches or discoloration and deterioration to ABS plastic (due to harsh cleaners) or plastic laminate, components, scratches and blemishes to a polished finish, table top wear, or floor glide wear. Emeco will replace or repair defective furniture covered by this warranty. Customers must call 1 717 637 5951 to report a claim, and items must be shipped, prepaid to: Emeco, 805 Elm Ave., Hanover PA USA 17331. In no event shall liability under this warranty exceed the original purchase price of defective furniture. This warranty does not apply to furniture damaged by accident, abuse, neglect, or misuse, nor does it apply if repairs are attempted by purchaser or by anyone other than an authorized Emeco agent or the Emeco factory.

Fatboy USA - UPS usually, Shipping Time: Your merchandise will be shipped within 7 – 10 business days after your order is placed, Return Policy: If you are not 100% satisfied with your purchase from Fatboy^® USA, you may return it for a full refund under the following conditions: Fatboy^® USA must be contacted within 7 working days after you have received your purchase at returns@fatboyusa.com explaining the reason for the request to return. The goods must be returned to Fatboy^® USA in 'as new' condition in it's original packaging. Please include a copy of your original invoice, return authorization number, and form of payment so we can process your refund quickly. Return shipping charges will be at the customer's expense.

Gorilla Playsets - Shipping Method: LTL Carriers or UPS Ground, Shipping:Gorilla Playsets will endeavor to process all orders within 72 hours of receiving Retailer’s Purchase Order. Orders received on weekends and holidays will be processed on the next regular business day. Shipping dates will be based on product and material availability. Gorilla Playsets strives to maintain sufficient inventory to fulfill all orders. Someone must be present upon delivery of products. Shipping company will not leave the product unless someone is present to sign for. Recipient must inspect all shipments thoroughly upon receipt. Note any damage on the delivery receipt and notify Gorilla Playsets within 3 business days. DO NOT REFUSE the shipment. Refused shipments will result in additional charges to the retailer. Keep all packaging and damaged goods until the claim is resolved. Gorilla Playsets reserves the right to require pictures to document the damage and substantiate a claim to the motor carrier. Cancellation: Orders can only be cancelled up until the shipping process begins. Return Policy Returns are allowed within 14 days of original ship date. Gorilla Playsets will issue credit for the total purchase price, upon receipt of the product, less a 20% re-stocking fee. Return shipping costs will be at the customers expense. Some of our products are offered with freight included, so please note if you return a product that has a freight included price, our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Items must be returned back in the original, unused condition. Gorilla Playsets guarantees that all parts, correct and functioning properly, are included when the product is handed over to the first carrier.

Iglooplay - Shipping Method: Ground, Shipping Time: Usually a couple of days. Return Policy: All damage and defective claims require contacting customer service. Shipping Method: UPS Ground, Shipping Time: Varies, typically a couple of days - Orders processed for shipping within 5 days. Shipping & Return Policy:

LC Creations will charge a 15% restocking fee for any items returned for any reason other than manufacturer damage. All returns must be packaged in the original packaging and properly packed to avoid damages. Return Shipping Charges may apply. Exchanges can only occur on damaged products.

KidKraft - Shipping Method: Fedex Ground, Shipping Time: Varies, typically a couple of days Return Policy: All claims must be made in writing- please email customerservice@myurbanchild.com. We are not responsible for shipments after delivery and assignment to the carriers. All returns require prior written approval and the issue of a return goods authorization. No returns will be accepted without prior written approval. Returns will be subject to a 15% restocking fee.

Magis - Leif Peterson- Shipping Method: Fedex or UPS Ground, Shipping Time: Varies depending on location 3-7 days transit, (typically ships within one week of order) Return Policy: Contact customer service if there is a problem with any item, Magis stands behind the quality of their products and will strive to make sure the customer is satisfied in regard to damage and/or defect. Returns due to preference alone are not encouraged by the manufacturer and therefore, may not be honored. All returns require approval and authorization. Even with approval, Magis typically charges a 25% restocking fee plus any return shipping charges.

Mobi - Shipping Method: Fedex Ground, Shipping Time: Varies, typically a couple of days Shipping & Return Policy: Contact customer service if there is a problem with any item, Mobi stands behind the quality of their products and will strive to make sure the customer is satisfied.

Nanda- Shipping Method: Ground, Shipping Time: Usually a couple of days, depending on location. Return Policy: All damage and defective claims require contacting customer service within 21 days.

Nest Children - Shipping Method: DHL Shipping Time: Typically a couple of days, depending on location (Orders processed for shipping within 24 hours). Shipping & Return Policy: Contact customer service is there is a problem with any product.

Netto Collection - Shipping Method: Furniture: NettoCollection - North American Van Lines, Accessories-UPS Ground (3-8 days), (Netto Collection Furniture is not included in the Free Shipping offer) Shipping Cost: Furniture: CUB - $75 per piece, NettoCollection - $175 per piece, Accessories - $15-$35 (based on price of item) Shipping Time: Furniture - 10-12 days from pick-up, Accessories - 3-5 Days, Shipping Method & Return Policy : Large Furniture -North American Van Lines. In-home deliveries are made Monday-Friday during normal business hours. The items(s) are delivered and brought into your home; unpacking and assembly are not included. Your NettoCollection shipment with North American Van Lines (NAVL) includes insured, “blanket-wrap” service with inside delivery. Here are some tips to prepare you for receipt of goods: 1. The transit time to most US destinations is 10-12 days from pickup.2. Once your order arrives in the local terminal, you will be contacted by phone to arrange a delivery time. 3. Your shipment includes one hour for inside delivery. This service includes transfer of goods from the truck to your home; assembly of the furniture is not included. Once goods arrive, take a good look at the boxes. In the unlikely event of an insurance claim, it is important to take the following precautions: 1. Before signing the INVENTORY or BILL OF LADING forms, visually inspect all cartons to see that they are not crushed, torn, or punctured. Check the cartons further for signs of dirt, grease, or water. Condition comments should be made on both shipping documents- being as specific as possible (ex. “dresser carton is dented at lower right- looks like it might have been dropped,” or “mattress carton is punctured”). 2. Pay special attention to the Shock Watch indicators on the outside of each box. If the Shock Watch vials have been activated, it is imperative to note “Shock Watch Activated” on the INVENTORY and BILL OF LADING forms. Open goods before the delivery team leaves the premises and note any possible damages on both shipping documents. When opening boxes, please note: 1. If damages are discovered, they must be reported to NettoCollection/NAVL within 24 hours. Contact NAVL at (800)521-6858/Prompt #2 and have your contract number ready (ex. EC1234). 2. Do not discard product packaging until you have identified all parts and hardware against the part and hardware lists in your product instructions. Accessories-UPS Ground (3-8 days), (Netto Collection Furniture is not included in the Free Shipping offer), Warranty: NettoCollection warrants that the Products shall be free from material defects in material and workmanship at the time of delivery. Customer shall not return any Product without prior issuance of a return authorization number from Home Furniture and Patio and must include a clear description of the reason for such return, specifying the nature of the alleged defect.

notNeutral - Shipping Method: Ground Shipping Time: Varies, usually a couple of days (after 7 days for order fulfillment), Return Policy: All damage and defective claims must be reported within 5 days after receipt.

NurseryWorks - Shipping Method: Large Furniture (not included in Free Shipping Offer) - Standard Freight Carrier - Standard residential delivery is curbside, which means the items will be taken off the truck and brought onto the curb. Someone should be available to bring the order inside. NurseryWorks does offer inside delivery options; there are additional costs involved. (please contact customerservice@myurbanchild.com for prices) Rockers - FedEx, Bedding - UPS (expedited delivery available for bedding) Shipping Cost: Furniture -$150 per item (Free Shipping offer not included on the NurseryWorks furniture items) - Rockers -$130, Bedding - Free Shipping Shipping Time: Rockers and Bedding are usually available to ship within two weeks. Larger furniture items that are all snow, or snow with light or dark wood will ship within 6-8 weeks. Colors are considered custom and can take up to 12-14 weeks to ship. Actual shipping time varies, transit usually takes 3-15 days depending on the locations. Shipping & Return Policy: Furniture items will be shipped via a standard freight carrier. Most carriers schedule deliveries Monday-Friday, 9:00am-5:00pm. Customers must be onsite to receive, inspect, and sign for delivery. Arrangements should not be made to have shipments dropped off when no one is onsite to receive them. For residential deliveries, when contacted by the carrier, it is important to make note of the carrier's name and phone number. This will be very helpful if the carrier needs to be contacted for any reason. It is essential that the carrier be contacted should there be a need to reschedule a delivery. When delivery appointments are missed, the carrier will apply a missed appointment charge of $60. Nurseryworks takes great care in packaging items to ensure safe transport. Even though items are packaged properly, transit-related damage can occur. When an order arrives, it is imperative that the outer boxes be inspected carefully and that any damage to the boxes and additional packaging materials is noted on the delivery receipt. Shipping documents should not be signed without recording details of transit damage. (For example: the box is scratched, dented, cracked; the fabric is torn; the box is crushed on the top corner, punctured, or wet.) Claims: At Nurseryworks, we stand behind the quality of our products. Customer Service is our most important goal. Nurseryworks is not responsible for damage suffered in transit or storage. Nurseryworks will not be able to place a claim or work with a customer to replace damaged items if damage is not noted at time of delivery. Customers should retain all packaging until the order has been fully inspected. It is the customer's sole responsibility to notify Nurseryworks of any claims for damage within 7 days; otherwise, Nurseryworks will be unable to assist with a claim. Failure to do so will constitute full and unconditional acceptance of the products. Returns/Exchanges: Due to the custom nature of the furniture, Nurseryworks does not accept returns or exchanges. If an item has been received and it is not the actual item ordered, all of the original packaging must be retained. Please e-mail us at customer service to obtain a return authorization number, and be sure to include the SKU and style number of the item on hand. Nurseryworks will arrange to have the incorrect item picked up immediately and the correct one sent. Manufacturing Defects: If a shipment arrives with the appearance of a manufacturing defect, notify us within 7 days of receipt. Nurseryworks requires digital pictures and a full description of the problem. Without a digital picture, no item or part will be replaced. Determination of defect is at Nurseryworks sole discretion. If a manufacturing defect determination is made, a return authorization number is required to ship back the item. Returns must be shipped with original packaging. Items returned incomplete or damaged will be assessed a restocking fee. International and Canadian Shipments: Nurseryworks will facilitate international shipments - . Merchandise shipped outside the U.S. is not returnable.

Offi & Co. - Shipping Method: Fedex Ground, Shipping Time: Varies, usually 3-8 days from pick-up, some items are shipped LTL for 'curb' delivery only. All Turnstone/Steelcase products are made-to-order, require a 4-6 week lead-time.

Paul Frank -Small Paul (10-Grain) - Shipping Method: Ground Shipping Time: Varies, usually a couple of days, Return Policy: All damage and defective claims require contacting customer service and obtaining a return authorization number.

Pedoodles - Shipping Method: USPS Priority Shipping Shipping Time: Typically 3-5 days from pick-up, Return Policy: We take pride in the quality of our products and want every customer to be completely thrilled with their Pedoodles purchase. To this end, we warranty our products against defects in materials and workmanship, for the original owner, for six (6) months from the original purchase date. While we reserve the right to determine if replacement is warranted, rest assured that we are consumers just like you and know what is fair. Simply put, failure due to negligence or abuse is not covered under our warranty. Please contact customer service if you experience problems with any pedoodles product.

P'kolino - Shipping Method: Domestic orders will be sent via UPS Ground (5-7 business days) or UPS 2nd day Air Shipping Cost: Free Shipping for purchases over $90 Shipping Time: Varies, usually within one week from order process, however, some products are manufactured to order and take 8-12 weeks prior to delivery. (Please see product details for specific product requirements.) Return Policy: Damaged Or Defective Items: If you receive an item that is defective or damaged in transit, please immediately take a digital picture of the item and the shipping box and send it via email to orders@myurbanchild.com. We will contact you shortly after with next steps. Change Your Mind? If you want to return the product, please contact us via email to orders@myurbanchild.com within 10 days of receipt of the product. Please make sure that the item remains in its original condition and packaging. Returns with the original package will generally be refunded in the original tender less shipping fees. Sale Items: Sale items are sold as-is and are final sales. Special Order Items: Some items on the site are marked as "Special Order," "Custom," or "Built to Order." These items are non-returnable.

Powell - Shipping Method: We utilize the most efficient service depending on product (LTL, UPS and Fedex) Shipping Time: Varies, usually a couple of days depending on location, Return Policy: All damage and defective claims require contacting customer service and obtaining a return authorization number. Warrenty: Limited One Year -The warranty is intended to cover defects in manufacturing and does not apply to any defects caused by negligence, misuse, accidental damage, or improper assembly. Glass and mirrors are excluded from this warranty. In the unlikely event that a part or a product proves to be defective in material or workmanship. Powell Company will repair or replace it within 1 year from date of purchase, at its service center in Greensboro, North Carolina. Upon discovery of a defect, please promptly send written notification and the original receipt (photo copy is not acceptable with the Model number and a clear photo of the unit showing the problem and a full explanation to: Powell Company, Attn: Customer Service, P.O. Box 1408, Culver City, California 90232-1408. Powell Company will repair or replace any defective product or missing part. Initially, there is no need for you to send us the product or part you believe is defective. After verification of claim, we will either replace the part or we will send written authorization and a pre-addressed shipping label for the return of any defective product or part. No returns will be accepted without prior written authorization and our special label. This guarantee applies under conditions of reasonable use, and does not extend to cosmetic damage caused by acts of God, accidents, misuse, abuse or neglect Liability for incidental or consequential damages is excluded to the maximum extent permitted by law. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This guarantee gives you specific rights and you may also have other rights which vary from state to state.

Princess Linens - Shipping Method: Fedex Ground, Shipping Time: Non-personalized orders are usually shipped from the warehouse within 4-5 business days after placing your order. Personalized orders are usually shipped from the warehouse within 2 weeks. Fedex delivery takes 1-5 days, depending on location. Return Policy: Within 14 days of receipt, the purchase will be credited provided the item has NOT been used. A return authorization number is required for all returns. Merchandise must be returned within 15 days of the issuance of the RA number.

Recaro - Shipping Method: Ground, Shipping Time: Typically within 3-8 days - (ships within 2 weeks), Return Policy: All damage and defective claims require contacting customer service and obtaining a return authorization number. Limited Warrenty which does not apply to certain defect conditions - contact customer service for details

Tortuga - Shipping Method: Unless otherwise noted, all items are shipped by LTL carriers or UPS. Shipping Time: Tortuga Outdoor will endeavor to process all orders within 72 hours of receiving Retailer’s Purchase Order. Orders received on weekends and holidays will be processed on the next regular business day. Shipping dates will be based on product and material availability. Tortuga Outdoor makes no representations or warranties regarding shipping dates. Tortuga Outdoor strives to maintain sufficient inventory to fulfill all orders. However, because most products are seasonal in nature and are imported, it may be approximately 8-10 weeks in some cases for out of stock items to be replenished. Return & Cancellation Policy: Orders may be cancelled by Retailer at any time up until the order enters the shipping process. Someone must be present upon delivery of products. Shipping company will not leave the product unless someone is present to sign for. Recipient must inspect all shipments thoroughly upon receipt. Note any damage on the delivery receipt and notify Tortuga Outdoor within 3 business days. DO NOT REFUSE the shipment. Refused shipments will result in additional charges to the retailer. Keep all packaging and damaged goods until the claim is resolved. Tortuga Outdoor reserves the right to require pictures to document the damage and substantiate a claim to the motor carrier. Returns are allowed within 14 days of original ship date. Tortuga Outdoor will credit for the total purchase price, upon receipt of the product, less a 20% re-stocking fee. Return shipping costs will be at the Customer’s expense. Some of our products are offered with freight included, so please note if you return a product that has a freight included price, our actual outbound shipping costs will be deducted from your return refund. Returns will be inspected prior to issuing credit. Items must be returned back in the original, unused condition. Tortuga Outdoor guarantees that all parts, correct and functioning properly, are included when the product is handed over to the first carrier. Observe and inspect the product upon arrival and make comments pertaining to any damage on the freight bill at the time of delivery. Tortuga Outdoor reserves the right to deviate from this policy on a case-by-case basis at its sole and absolute discretion.

University Loft - Shipping: All shipments are to be freight utilizing the most efficient carrier. All product is shipped palletized. Cancellations: Orders can only be cancelled if they have not been pulled and staged for shipment. Prior to requesting canceling of a purchase order, confirmation must be made with Customer Service. Return Policy: University Loft Company will not permit return of materials if materials are shipped as acknowledged unless the items are deemed defective or shipped in error. A return material authorization number must be issued for all returned items. This must be done before the product hits our dock or the item(s) will be refused. University Loft Company does not accept return shipments due to customer preference. Freight Damage: Customer must file a claim with carrier for any item(s) damaged in transit or any item(s) with concealed Replacement Orders University Loft Co. will honor replacement orders (Hardware, warranty, product errors) that are the result of ULC error. ULC will not ship replacement orders due to the result of freight damage or freight shortages. It is the responsibility of the customer to file a claim with the carrier for all freight damage or freight shortages. Warranty Replacement Orders: All items claimed defective must be accompanied by digital photo and explanation of defect.