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Customer Service

Shop Easy with My Urban Child’s Customer Support

Need help? Have questions about a product or need more information before placing an order? At My Urban Child, a part of SMS, LLC, our mission is to make your shopping experience easy. That's why we provide you with all the information you need before placing your order. Use the helpful customer service links highlighting answers to common questions located at the top and bottom of your product page to find exactly the answers you need. Or, if it's more convenient for you, feel free to call our knowledgeable customer service team at 1-888-272-9820 any time between Mon-Fri 8am-Midnight, Sat and Sun 9am-9pm EST or email us at

We have partnered with Bongo International to service international customers. Please visit their site to obtain a US address to designate in the "Ship To" portion of the check out process and we will process the order immediately.

My Urban Child, a division of SMS,LLC offers you the largest selection of products for home, sleep, and play at the lowest prices, and we hope to earn your business so we can help you again, and again. !


Why Shop with My Urban Child?

When launching My Urban Child, we built an e-commerce site where customers could shop for all of their children and baby furniture and accessory needs in one location. Whether you're looking for designer baby nursery cribskids bedroom furniture or playroom furniture furniture, for infant clothing or for baby high chair choices, we provide extensive lines of name-brand products at competitive prices. In addition, our vast lines of outdoor playsets and Fatboy bags seating will make designing your outdoor living space a snap.

Here are four of the main reasons we are confident you will become a lifelong shopper at My Urban Child:

  • Selection - We have one of the largest selection of products in the largest variety of categories on the web. In addition to being among one of the largest retailers of children’s home furniture online, did you know that we also offer everything from baby bedding to playground sets to designer playroom furniture? And it's easy to find exactly what you want among our hundreds of choices with only a few quick clicks. Can't find what you want? Call or email us.


  • Low Prices - We scour the web to make sure our prices are the lowest anywhere. If you see an item for less, email us. We can get you a better deal almost every time. We are proud to help you save money on the products you want. See our low price guarantee for more information.


  • Service - Whether you are thinking about buying, or you have already made a purchase, our knowledgeable sales and service staff is only a phone call or email away. We're here to serve your needs. Give us a call! You'll almost never wait on hold! Our team is available from Mon-Fri 8am-Midnight, Sat and Sun 9am-9pm EST to get you the answers you need.


  • Quality - We sell merchandise from the top manufacturers in the world, from the European modern furniture designer, Quinze and Milan to lighting by Offi & Co to Spot on Square modern children's bedroom furniture. We stand behind the quality of the products we sell.

How do I place an order?

We want you to feel as secure buying through My Urban Child as possible, therefore we offer a few different ways to place an order:

  • Order online! - When you place an order through our website you will find it safe, easy, and fast. You can make changes and review what you have entered nearly every step of the way. Available 24 hours a day.
  • Call us! - Our sales and service team is ready to place your order over the phone. Our staff does not work on commission, so you will never be pressured. You can reach us at (888) 272-9820, Mon-Fri 8am-Midnight, Sat and Sun 9am-9pm EST.

If you would like additional assistance placing an order, please contact a Customer Service Team Member by email or by live chat (accessible by the 'live support' button on the home page) or by calling (888) 272-9820. During the business week, we strive to respond to all questions within 24 hours.

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