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- Ordering Information
Placing an Order
We want you to feel as secure buying through My Urban Child as possible, therefore we offer a few different ways to place an order:
- Order online! - When you place an order through our website you will find it safe, easy, and fast. You can make changes and review what you have entered nearly every step of the way. Available 24 hours a day.
- Call us! - Our sales and service team is ready to place your order over the phone. Our staff does not work on commission, so you will never be pressured. You can reach us at (888) 272-9820, Mon-Fri 8am-Midnight, Sat and Sun 9am-9pm EST.
If you would like additional assistance placing an order, please contact a Customer Service Team Member by email or by live chat (accessible by the 'live support' button on the home page) or by calling (888) 272-9820.
Why are products removed from my shopping cart?
A product can be removed from a customer's shopping cart if it was saved in the cart during a previous session and there was a significant delay in completing the order. In this case, the products may be automatically removed from the cart in the next session.
How do I pay for my order?
For your convenience, we accept all major credit cards (American Express, VISA, MasterCard or Discover). For our customer's convenience, we also offer payment through your paypal account.
Is my credit card secure?
The importance of security for all personally identifiable information associated with our customers is of utmost concern to us. We take great care in providing secure transmission of your information from your computer to our servers. For instance, when credit card information is transmitted, we use the industry standard SSL (secure socket layer) encryption. SSL encryption is a method by which information is encrypted while being transmitted over the Internet. While no method is completely impenetrable, SSL is the state-of-the-art encryption technology used in e-commerce today. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure.