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Shipping Policy

We will ship your order using the fastest, safest, and most reliable method possible. Therefore, we have established strong relationships with some of the best delivery companies nationwide. Every product on our site has been carefully selected to ship by a particular shipping method in order to provide you with an optimal delivery experience. When your order ships, we will notify you via email. Included in your email will be a link to access to the tracking number for your shipment. We encourage you to track your package online or on the phone with the carrier. Most companies can provide an estimated delivery date. Be sure to contact us if anything seems unusual with the progress of the shipment. We have four methods of shipment available: Small Parcel, Truck Freight - Back of Truck, Truck Freight - Threshold, and White Glove services when available.

We have partnered with Bongo International to service international customers. Please visit their site to obtain a US address to designate in the "Ship To" portion of the check out process and we will process the order immediately. Our Free Shipping policy is applied to this US address prior to forwarding to your location by Bongo International (with the standard free shipping exceptions applied).

We ship internationally with Bongo International

Small Parcel: Whenever possible we will ship smaller, lighter items via UPS, FEDEX, DHL or USPS. These companies provide the fastest and most reliable method of shipping available for many items we sell. Depending on how close you are to the shipping warehouse, your item will arrive between 1 and 6 business days (1 to 10 business days for USPS) after it leaves the warehouse.

We do not require an adult signature for deliveries, but please note that the decision to leave your package without a signature is at the discretion of the delivery person. If you want an item left at your doorstep, the best thing to do is leave a note on your door asking the driver to leave your package with "No Signature Required." Be sure to include your name and tracking number on the note.

Truck Freight - Back of Truck: Many items we sell are too large or too heavy to ship using a Small Parcel carrier. Therefore, our best option is to ship it to you using a common carrier. Truck freight is different than standard UPS, FedEx or US Mail in that you will be responsible for carrying the product from the back of the truck into your house (or wherever it's going). Truck Freight also differs from Small Parcel in that, for residential deliveries, you will be contacted by the shipping carrier to schedule a delivery appointment. Most companies offer appointment windows (usually 2-4 hours) between 8:00 am and 5:00 pm, Monday through Friday. The most important thing to remember about truck freight is that you must inspect the package at the time of delivery. If the box has any damage, or if there is any reason for you to be at all concerned about damage, please write "PRODUCT DAMAGED" clearly on the sheet that they ask you to sign. This simply insures that if there is any damage, it will be easy to take care of the problem. If you are ordering a very large item, please keep in mind that you may need a couple of people to help unload it. Alternatively, most truck freight companies offer additional services to help you move items from the truck into your house. Once we email you the tracking information you can contact the shipper directly to inquire about additional services. You would be responsible for directly paying the truck freight carrier for any additional services.

Truck Freight Threshold: This method is just like "Truck Freight - Back of Truck" (see above), only the truck freight company will deliver your order to the threshold if yours is a residential delivery (this means to your garage or front door), or to the loading dock if yours is a commercial delivery. Unfortunately, they are not authorized to perform any assembly services nor can they put it in the room of your choice. Once we email you the tracking information you can contact the shipper directly to arrange for any additional services that you would like. You will be responsible for directly paying the truck freight carrier for these additional services.

When Will My Order Arrive?

Every product on our site has an estimated Lead Time - the number of business days it takes for an item to be processed and prepared for shipment at the warehouse. To provide you with the greatest selection on the internet, we ship from warehouses all over the country. Each lead time varies based on many different factors. Some warehouses stock items that can be shipped the same day or within 24 hours. Others items require a longer time (e.g. 2-4 weeks). Each product page on our site includes the estimated Lead Time, "Usually ships in ________ ," to give you an idea how quickly your order will leave the warehouse.

For Small Parcel shipments, delivery usually takes between 1 and 6 business days (except for USPS which ships in 1-10 business days) after your order is picked up from the warehouse. For expedited services such as 3-day, 2nd Day or Next Day Air, your order's travel time is locked in to the given speed you select after the item leaves the warehouse. You should remember that the estimated Lead Time still applies before the item ships out. Be sure to consult the product's Lead Time before you order with expedited shipping, and call us if you have any questions or concerns.

For Truck Freight shipments, delivery usually takes between 3 and 10 days from when your order ships. For residential deliveries, you will be contacted for an appointment as soon as your order arrives at the local terminal. For commercial deliveries, no appointment will be made. If you need to make one, please contact us.

For White Glove shipments, delivery usually takes between 1 and 4 weeks from the time the items leave the warehouse. Your order will travel through a nationwide network of professional moving companies who will handle your item(s) with the utmost care. You will be contacted for a delivery appointment when your order reaches the delivery agent. Although the items are handled carefully throughout transit, we require that our orders undergo a thorough inspection at the delivery agent before delivery. We take extra steps to make sure your item is delivered in perfect condition.

Free Shipping?

Items marked FREE SHIPPING! on the product page will ship for free! In order to keep your costs down and our pricing simple, we either provide free shipping or, in certain cases, charge a small shipping fee per items under $90 (exceptions to this policy are below). This charge, if any, is indicated in your shopping cart and covers ground shipping within the continental United States. Free shipping does not include Alaska or Hawaii. If you are shipping an order to Texas, we are required to charge sales tax. Please refer to the following to understand the specific shipping rates for items that are under $90:

  • $0 - $25 - Shipping Cost is $6.95
  • $26 - $50 - Shipping Cost is $8.95
  • $51 - $90 - Shipping Cost is $9.95
  • Shipping is Free for orders $90 and over in the continental U.S. (*please see exceptions to this policy below)

If you would like to request a shipping option not offered with a product, such as expedited service or international shipping, please contact us at customerservice@myurbanchild.com, and we will be happy to respond with the options available.

We have partnered with Bongo International Parcel to service international customers. Please visit their site to obtain a US address to designate in the "Ship To" portion of the check out process and we will process the order immediately. Our Free Shipping policy is applied to this US address prior to forwarding to your location by Bongo International (with the standard free shipping exceptions applied).

We ship internationally with Bongo

The manufacturers of NurseryWorks, Maclaren's Netto Collection, and TrueModern do not allow us to offer the free shipping promotion, therefore shipping would vary based on the product selected for these vendors. These are subject to change and upon notification, our site is updated accordingly. We invite you to contact us at customerservice@myurbanchild.com or toll free at 888-272-9820 at anytime that you have a question or would like verification or clarification of these policies.

Do you ship internationally?

We have partnered with Bongo International to service international customers. Please visit their site to obtain a US address to designate in the "Ship To" portion of the check out process and we will process the order immediately. Our Free Shipping policy is applied to this US address prior to forwarding to your location by Bongo International (with the standard free shipping exceptions applied).

We ship internationally with Bongo

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