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Placing an Order

We want you to feel as secure buying through My Urban Child as possible, therefore we offer a few different ways to place an order:

  • Order online! - When you place an order through our website you will find it safe, easy, and fast. You can make changes and review what you have entered nearly every step of the way. Available 24 hours a day.
  • Call us! - Our sales and service team is ready to place your order over the phone. Our staff does not work on commission, so you will never be pressured. You can reach us at (888) 272-9820, Mon-Fri 8am-Midnight, Sat and Sun 9am-9pm EST.

If you would like additional assistance placing an order, please contact a Customer Service Team Member by email or by live chat (accessible by the 'live support' button on the home page) or by calling (888) 272-9820.

Why are products removed from my shopping cart?

A product can be removed from a customer's shopping cart if it was saved in the cart during a previous session and there was a significant delay in completing the order. In this case, the products may be automatically removed from the cart in the next session.

How do I pay for my order?

For your convenience, we accept all major credit cards (American Express, VISA, MasterCard or Discover). For our customer's convenience, we also offer payment through your paypal account.

Is my credit card secure?

The importance of security for all personally identifiable information associated with our customers is of utmost concern to us. We take great care in providing secure transmission of your information from your computer to our servers. For instance, when credit card information is transmitted, we use the industry standard SSL (secure socket layer) encryption. SSL encryption is a method by which information is encrypted while being transmitted over the Internet. While no method is completely impenetrable, SSL is the state-of-the-art encryption technology used in e-commerce today. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure.

What is your privacy policy?

My Urban Child, a subsidiary of My Shack, Inc. wants to provide a safe and secure environment for your shopping experience. It is very important that we maintain the privacy of your personal information. Click here for our complete Privacy Policy.


Shop Easy with My Urban Child’s Customer Support

Need help? Have questions about a product or need more information before placing an order? At My Urban Child, a division of SMS,LLC., our mission is to make your shopping experience easy. That's why we provide you with all the information you need before placing your order. Use the helpful customer service links highlighting answers to common questions located at the top and bottom of your product page to find exactly the answers you need. Or, if it's more convenient for you, feel free to call our knowledgeable customer service team at 1-888-272-9820 any time between Mon-Fri 8am-Midnight, Sat and Sun 9am-9pm EST or email us at service@myurbanchild.com.

My Urban Child and My Shack, Inc. offers you the largest selection of products for home, sleep, and play at the lowest prices, so be sure to shop with us again soon! And remember, when shopping at any of our websites, you can expect the exact same level of customer care.

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Call us anytime at (888) 272-9820, Mon-Fri 8am-Midnight, Sat and Sun 9am-9pm EST
My Urban Child, a division of SMS, LLC, 1617 Sugar Creek Drive West, Mobile, AL 36695